Support

Privacy policy

Information We Collect

We collect information from you when you register on our site, place an order, subscribe to our newsletter or communication, such as email. When ordering or registering on our site, as appropriate, you may be asked to enter: your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:  

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails.  The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.  

Note: If at any time you would like to unsubscribe from receiving future emails, please email us at sales@agency6.com to be removed from our mailing list. 

Protecting Your Privacy

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.  After a transaction, your private information (credit cards, social security numbers, financials, etc.) may be kept on file for more than 60 days in order to assist with warranty and returns. 

Information to Outside or Third Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies.   We therefore have no responsibility or liability for the content and activities of these linked sites.   Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.   We therefore will not distribute your personal information to outside parties without your consent.  As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page. 

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.  

Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. 

If there are any questions regarding this privacy policy, please notify us. 

This policy was last updated September 8, 2016.

Terms and Conditions

Please read the following terms and conditions carefully before using this website. 

If you continue to use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Agency 6 Inc.’s relationship with you in relation to this website. The term Agency 6 or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.  The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, images, logos, audio, video and any other information provided on our website. 

The use of our website is restricted.  Our website and it’s content are owned and operated by us.  The content of our website is eligible for protection under U.S. and worldwide copyright laws and treaty provisions.  No content and/or material from or on our website may be copied, modified, republished, uploaded, posted, or distributed in any way.  

Trademarks and logos of Agency 6, Inc are registered trademarks and should not be used without our written permission.  Our logo or name should not be used in any way including in advertising and/or as a hyperlink to our website unless you have received written permission in advance. 

From time to time this website may also include links to other websites and/or third party websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) and we do not have responsibility for any content of the linked website(s).

We may at any time make changes and updates to our terms and conditions by updating this page.  By using our website you agree to be bound by any such revisions.  

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.  Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Agency 6 does not collect any special district, city, or county taxes. It is the responsibility of the customer to pay use tax based on their location.

All orders will be shipped within 24-48 hours of when order was placed. Carrier Service is responsible for the goods during transportation. Carrier Service is responsible for delivery time frames.

Warranty, Returns and Restrictions

WARRANTY POLICY

All parts should be installed by following our Installation Guide. You must consider the importance of every aspect involved with a proper installation. Improperly installed components can cause malfunctions, serious injury or even death. Agency 6, Inc. WILL NOT WARRANTY COMPONENTS DAMAGED BY CUSTOMERS DURING INSTALLATION.

All Agency 6 assemblies and components have a lifetime warranty against any manufacturing defects.

Warranty Issues: email sales @Agency6.com with the details of the issue you are experiencing. Please include your name and contact information.


RETURN AND EXCHANGE POLICY

Returns and Exchanges: You must contact us within 30 days from the date of purchase for any returns or exchanges. Email sales@Agency6.com to request a Return Merchandise Authorization Form. Please include your name, contact information and order number. All returns and exchanges must be in original condition. All refunds for Non-Defective items are subject to a 20% re-stocking fee.

Disclaimer: The content of this page is for your general information and use only. It is subject to change without notice. Please see our Terms and Conditions for further information. 

 

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